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We developed a change program for Australia’s largest environmental markets investor


Our client is Australia’s largest environmental markets investor, natural resource manager and conservation for-profit organisation.

We were engaged by the Chief Operating Officer to develop a human-centred change program to support the transition to a new Salesforce CRM system. As part of the engagement, we worked with key leadership and affected stakeholders over multiple workshops to generate a master change management plan. This plan placed particular emphasis on communications, executive sponsorship and managing resistance.

This project delivered a comprehensive and effective communications strategy, helped the client to build change capability and collaborated with a partner to create training and enablement plans.

Engagement highlights
  • Worked alongside the COO & business sponsor to create the change vision, objectives and success measures
  • Development of a comprehensive communications framework
  • In conjunction with the systems integrator, created the training and enablement plans
  • Established a Transformation Management Office to enable autonomous project management

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